1. Privacy Policy

Privacy Policy:-
At Chitale Cotton, we value your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website.

Information We Collect:-

We may collect the following information when you interact with our website:
- Name and contact details (email address, phone number, company name)
- Business information provided through enquiry forms
- Technical information such as IP address, browser type, and usage data
- Any other information voluntarily submitted through forms or email

How We Use Your Information:-
The information collected may be used to:
- Respond to product enquiries and provide quotations
- Improve our website and services
- Communicate updates regarding products or services
- Maintain internal records
- Data Protection

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

Sharing of Information:- We do not sell, rent, or trade personal information with third parties. Information may only be shared with trusted service providers where necessary for business operations.

Cookies:-
Our website may use cookies to enhance user experience and analyse website traffic.

Third-Party Links:-
Our website may contain links to external websites. We are not responsible for the privacy practices of such sites.

Consent:-
By using our website, you consent to the terms of this Privacy Policy.

Updates:-
This Privacy Policy may be updated periodically without prior notice.

Contact:-
For any questions regarding this policy, please contact us through the contact details provided on the website.

(Privacy policies are mandatory for websites handling personal data under Indian IT rules.)

2. Terms & Conditions

Terms & Conditions:-
By accessing or using the website of Chitale Cotton, you agree to comply with and be bound by the following terms and conditions.

Website Usage:-
The content provided on this website is for general information purposes only. Users may browse the website but must not misuse the website in any manner.

Product Information:-
All product descriptions, specifications, and information provided on the website are subject to change without prior notice.

Quotations and Order:-
All orders are subject to confirmation by Chitale Cotton. Prices, availability, and delivery timelines may vary depending on market conditions and stock availability.

Intellectual Property:-
All content on this website, including text, images, logos, and design, is the property of Chitale Cotton and may not be reproduced without permission.

Limitation of Liability:-
Chitale Cotton shall not be held responsible for any direct or indirect damages arising from the use of this website or reliance on the information provided.

External Links:-
The website may contain links to third-party websites for convenience. We do not endorse or take responsibility for their content.

Governing Law:-
These terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall fall under the jurisdiction of the courts of Maharashtra.

Updates:-
This Privacy Policy may be updated periodically without prior notice.

Contact:-
For any questions regarding this policy, please contact us through the contact details provided on the website.

3. Shipping Policy

Shipping & Delivery Policy

Order Processing:-
- Orders are processed after confirmation and receipt of payment or agreed commercial terms.

Shipping Timeline:-

Delivery timelines may vary depending on:
- Order quantity
- Product availability
- Destination location
- Logistics arrangements
- Estimated shipping timelines will be communicated at the time of order confirmation.

Shipping Method:-

Shipping may be arranged by:
- Chitale Cotton through approved logistics partners, or
- Buyer-arranged pickup or freight forwarding.

Risk & Title:-
Ownership and risk of goods may transfer to the buyer as per agreed shipping terms (EX-Factory / FOB / CIF or otherwise specified in the invoice).

Delays:-
While we strive to meet delivery timelines, Chitale Cotton is not responsible for delays caused by logistics providers, customs, weather conditions, or unforeseen circumstances.

4. Refund / Cancellation Policy

Refund & Cancellation Policy

Order Cancellation:-
Orders may only be cancelled prior to shipment and subject to approval by Chitale Cotton.

Returns:-

Due to the nature of raw cotton and textile products, returns are generally not accepted once goods have been shipped unless:
- The product delivered is significantly different from the confirmed specification, or - The goods are damaged during transit.

Claims:-
Any claim regarding quality or quantity must be reported within 7 days of receipt of goods along with supporting documentation.

Refund Process:-

If a claim is approved, Chitale Cotton may offer:
- Replacement of goods, or
- Partial or full refund at the company’s discretion.

Non-Refundable Situations:-

Refunds will not be applicable for:
- Improper storage or handling by the buyer
- Natural variation in raw cotton characteristics
- Delays caused by third-party logistics providers